NHCC | North Hennepin Community College

Registration

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Bookstore Returns and Policies

Course Material Returns

Students may receive a full refund for course materials through the fifth (5) business day of the term or the fifth (5) business day after a late start course begins, whichever is later. Regardless of how materials were purchased, refund requests must meet the following conditions:

  • Return is presented with the original Sales Receipt and your NHCC Student ID.
  • New books must be in the original condition as purchased - free from writing, highlighting, creases, erasure marks or any other damage.
  • Loose leaf items must be in original shrink-wrap.
  • CDs, diskettes, Info Trac pass codes, software included with book or sold alone must be unopened and in original packaging.
  • All components must be in original bundle and unopened.
  • For late start courses, a copy of your course schedule or registration log which identifies registration in a late-start class.
  • Returns are refunded in the same manner in which payment was made. For example, materials purchased with a credit card will be refunded to the credit card; books charged through financial aid will be credited back to the student's account.   

General Merchandise Returns

Students may receive a full refund on general merchandise within five (5) business days after purchase. Refund requests must meet the following conditions:

  • Return is presented with the original cashier Sales Receipt and your NHCC Student ID.
  • Returned merchandise is in salable condition. The Bookstore reserves the right to determine the salability of the merchandise. Defective items will be replaced with exact merchandise or a substitute item at discretion of store manager.

The following items are non-returnable:

  • On-sale or clearance merchandise. 
  • Computer diskettes and magnetic media (audio/video tape).
  • Opened plastic wrapped or blister-packed merchandise. 
  • Clothing with original tags may be exchanged for sizing errors. 
  • Special orders. 
  • Art supplies, medical supplies and custom kits.
  • Electronics including iPod, recorders, calculators, etc.
  • Candy, food or other consumables.  

Check Purchases

  • Checks are written as payable to NHCC Bookstore.
  • Checks are accepted for the amount of purchase only.
  • Your NHCC student ID and your phone number is required.
  • A service fee will be assessed for all NSF and closed account checks.
  • The Bookstore does not accept starter checks, third party checks or checks signed by someone else (i.e. relatives, friends, etc.).  

Credit/Debit Card Purchases

The Bookstore accepts Discover, MasterCard and Visa only. Credit/debit card use must meet the following conditions:

  • The physical presentation of the credit/debit card is required. The name on the credit card must match that of the presenter. We cannot accept credit cards presented that belong to some one else (ie parents, friends, relatives, etc) For your protection card purchases are not allowed over the phone. 
  • A photo ID is required for in-store purchases.
  • Credit/debit cards are accepted for the amount of purchase only.
  • Refunds are refunded to the original credit card account.

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Contact Information

Location: Educational Services
Phone: 763-424-0808
Fax: 763-424-0811

Hours

Monday, Thursday, Friday
8:00am-4:30pm

Tuesday, Wednesday
8:00am-6:30pm

* Summer hours may vary. During June & July the Bookstore will close at noon on Fridays.