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Microsoft Office Technical Professional Certificate


This certificate provides in-depth technical computer skills needed in industry today. Students will use Microsoft Office products as well as other computer software applications that can be applied in business situations. Courses can be taken online. A course completed while earning a certificate can be applied to the A.A.S. or A.S. in Business Computer Systems and Management degrees. This certificate qualifies for the Work Investment Act.

The Microsoft Office Technical Professional Certificate will no longer be offered after August 27, 2018. If you have declared this certificate prior to this date, you have until August 2020 to complete it. These will be removed from the website Fall 2018.



2017 - 2018

  • Curriculum

    Program Courses
    CoursesTitlesCourse OutlinesGoal AreasCredits
    Course Subject: CIS         Course Number:1101
    Course Title:Business Computer Systems I      Goal Areas:n/a      Credits:3

    Course Description:This course develops computer and digital literacy and emphasizes its importance in today's businesses and society. Through hands-on experience students will gain an understanding of computer concepts, capabilities and applications and be able to implement this knowledge in their professional and personal lives. Computer applications covered include word processing, spreadsheets, presentation graphics, databases, windows/operating system, e-mail use and management, folder and file organization and use of the Internet. Computer concepts covered include understanding computers and mobile devices, how a computer works, managing files, computer and mobile device hardware components, digital safety and security, application programs, input and output devices, digital storage options, ethical practices and Internet basics. Hands-on experience will be provided on computers in the Windows environment using the Microsoft Office Suite including Word, Excel, Access, and PowerPoint. Knowledge of the keyboard is recommended for this course. Check with your instructor for the software edition that will be used.
    Business Computer Systems IViewn/a3
    Course Subject: CIS         Course Number:1200
    Course Title:Word Processing      Goal Areas:n/a      Credits:3

    Course Description:This course introduces students to the word processing cycle and how word processing is used in the work place. This course is for anyone who needs to prepare their own business documents. Students will use the Microsoft Office Word application to create and edit business documents, enhance page layout, create tables, create reports, create columns, and create form letters and merge with a mailing list. Other topics covered include: styles, templates, mailing labels, drawing objects, graphics, and WordArt. After this course, the student would be prepared to take the Microsoft Office Certified Application Specialist Exam for Word. Knowledge of the keyboard is recommended for this course. Check with your instructor for the software edition that will be used.
    Word ProcessingViewn/a3
    Course Subject: CIS         Course Number:1220
    Course Title:Decision Making Excel      Goal Areas:n/a      Credits:3

    Course Description:This course uses Microsoft Excel as a problem solving tool in analyzing and designing solutions for common business and organizational problems and then using that information to guide decision-making. This course is for anyone who has to analyze, share, chart and manage information to make more informed decisions. Problems are taken from management, accounting and finance, manufacturing and production, sales and marketing and human resources. Beginning to advanced spreadsheet concepts covered include creating, editing, formatting, printing and saving worksheets, creating charts, filtering lists, creating pivot tables, inventing macros, importing data, creating data tables, evaluating and using functions, constructing formulas, integrating worksheet data with other programs and ethical Excel practices. After this course, the student would be prepared to take the Microsoft Office Specialist (MOS): Excel Exam. Knowledge of the keyboard is recommended for this course. Check with your instructor for the software edition that will be used.
    Decision Making ExcelViewn/a3
    Course Subject: CIS         Course Number:1240
    Course Title:Information Management: Access      Goal Areas:n/a      Credits:3

    Course Description:In this course students will learn how to plan, design, create, query, create forms and reports, export to and import data from and maintain a database. This course is for anyone who has to make more informed decisions by effectively tracking, reporting, and sharing information. Applications will be taken from a variety of business and organizational scenarios. Students will integrate databases with Excel and Word. Students will learn how databases interact with other applications (including the Internet) and can become the foundation for an e-commerce web site. Students will develop an understanding of how an effective database supports the business decision-making process. After taking this course, the student would be prepared to take the Microsoft Office Specialist Exam for Access. Completion of CIS 1101 or prior database experience is recommended for this course.
    Information Management: AccessViewn/a3
    Course Subject: CIS         Course Number:1320
    Course Title:Web Tools      Goal Areas:n/a      Credits:2

    Course Description:This class focuses on exploring, evaluating and learning how to use the latest tools and applications on the Internet. You will explore your interests and build a portfolio to demonstrate what you can do using innovative web based tools. Some of the tools and applications may include: Marketing and Business, Professional Networking, Virtual Environments, Bookmarking, Social Networks, Multimedia, Photos and Digital Images, Employment and Jobs, Collaboration, Video-Sharing Sites, Podcasts, Wikis, Blogs, Content Aggregation and Management, Organization, Games and Entertainment and more. This course is for anyone who wants to increase their internet skills and knowledge and understand current web tools. Some knowledge of the internet is required such as ability to use email and search engines. If you need more internet knowledge before taking this class, CIS 1310 The Whole Internet is recommended. The course may be modified as class needs dictate and to incorporate current events.
    Web ToolsViewn/a2
    Course Subject: CIS         Course Number:1400
    Course Title:Windows/Operating Systems      Goal Areas:n/a      Credits:3

    Course Description:This course introduces students to operating systems through hands on experience and covers the basic to advanced features of Windows. Topics will include safeguarding your personal computer, customizing your desktop, using online help, organizing and managing files, creating and customizing your shortcuts, implementing a backup strategy, optimizing disks, troubleshooting computer problems, evaluating system performance, installing and troubleshooting software and hardware, updating the Windows registry. Discussions will also cover other operating systems. Knowledge of the keyboard is recommended for this course.
    Windows/Operating SystemsViewn/a3
    NHCC Residency and GPA
    CoursesTitlesCourse OutlinesGoal AreasCredits
    5 Credits must be earned at NHCC
                                   Total Credit Required17

  • Program Outcomes

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    • Provide technical assistance for an organization

    • Demonstrate knowledge of computer systems

    • Provide support services

    • Resolve computer problems and software issues

    • Train users of Microsoft Office products

    • Use web tools for efficiency in solving problems

    • Demonstrate knowledge of Windows Operating system

    • Communicate in a business environment: written, verbal, and nonverbal

    • Demonstrate the use of up-to-date technology and computer applications

    • Formulate solutions to business problems using facts, logic, creativity, and values

    • Solve mathematical problems related to business operations

    • Access and evaluate information effectively

  • Career Opportunities

    p>Information on careers, including salary and employment outlook data, is available on the iseek and Bureau of Labor Statistics websites: www.iseek.org and www.bls.gov.

    Gainful Employment Program Information

    Microsoft Office Administrative Professional and Microsoft Office Technical Professional

  • Transfer Information

    p>If you are planning on transferring to another institution, follow the guidelines available on our transfer resources web page to help you plan the process: Transfer Information

  • Degree Information

    p>Certificates may be earned for successful completion of courses in a specialized program of study with a minimum grade point average of 2.00 (C). A certificate shall include 9 to 30 semester credits. At least one-third of the total credits required for each certificate must be completed at North Hennepin Community College.


    Developmental Courses

    Some students may need preparatory course(s) in Math and/or English. Courses numbered below 1000 will not apply toward a degree.


    Equal Opportunity Employer and Disability Access Information

    North Hennepin Community College is a member of Minnesota State Colleges and Universities system and an equal opportunity employer and educator. This document is available in alternative formats to individuals with disabilities by calling 763-493-0555 or through the Minnesota Relay Service at 1-800-627-3529.

  • Accreditation

    p>North Hennepin Community College is accredited by the: Higher Learning Commission 30 N. LaSalle Street, Suite 2400 Chicago, IL 60602-2504 1-800-621-7440

Contact Information

Admissions and Outreach Office
Educational Services Building